Emails from EasyFlor are not arriving

What is the problem?

You sent an email from Easyflor (for example an invoice, order confirmation or EKT), but the recipient says the email has not arrived. This can have various causes, both on the recipient's side and on the server side.

Why do emails sometimes not arrive?

• The email ended up in the spam folder
• The recipient's email program blocks the sender
• There is an automatic rule that moves emails to the trash
• The email address in Easyflor is not filled in correctly
• The mail server has reached a sending limit

Checklist: Check step by step

Step 1: Check the recipient's spam folder

• Ask the recipient to look in the spam folder (also called "junk email" or "unwanted email")
• Emails from new senders often end up here automatically
• If the email is there: mark it as "not spam" so future emails arrive correctly

Step 2: Check blocked senders

• Ask the recipient to check in their email program whether the sender address from Easyflor is on the blocked senders list
• In Outlook: Settings → Email → Junk email → Blocked senders
• If the address is blocked: remove it from the list

Step 3: Check trash rules

• Some email programs have automatic rules that move certain emails directly to the trash
• Ask the recipient to check if there is a filter rule active that automatically deletes emails from Easyflor
• In Outlook: Settings → Email → Rules → check all active rules

Step 4: Check the email address in Easyflor

• Go to Organisation → Debtors → select the customer
• Click on "Contact persons"
• Select the contact person
• Click on "Email addresses"
• Check if the email address is filled in correctly
• Watch out for typos! For example: "gmail.con" instead of "gmail.com", or a space before or after the address
• More information about contact details for debtors: Creating and setting up a new customer (debtor)

Step 5: Check the mail server sending limit

• Some email providers have a maximum number of emails per hour
• Microsoft 365 (Office 365) has a limit of maximum 100 emails per hour
• If you send many invoices at the same time, this limit can be reached
• Solution: Wait an hour and try again, or spread the sending over multiple moments

Problem persists?

If you have gone through all the steps above and the emails are still not arriving, contact EasyFlor support. Please mention:

• The recipient's email address
• The time the email was sent
• What type of email it concerns (invoice, order confirmation, EKT, etc.)
• Whether the problem occurs with one recipient or with multiple recipients

Summary

If emails from Easyflor are not arriving at the recipient, go through this checklist: first check the recipient's spam folder, check if the sender address is not blocked, check if there are no automatic filter rules active that delete emails, and verify that the email address is correctly filled in for the debtor in Easyflor (Organisation → Debtors → [Customer] → Contact persons → [Contact person] → Email addresses). Also pay attention to the mail server sending limit — Microsoft 365 allows a maximum of 100 emails per hour. If you are sending many invoices at once, this limit can be reached. In that case, wait an hour and try again.