Modifying an existing RMA

This guide covers modifying an RMA. If you want to know how to create an RMA, go to the following guide: Creating an RMA

Introduction

It may happen that you have created an RMA that is incorrect and you want to modify it. This can sometimes be difficult because you cannot simply modify it like any other distribution. There is a very good reason for this. For us, the most important thing is that the stock remains accurate with every action. Do you still want to be able to modify the RMA like a distribution?

How it can be done:

Go to tile Organization --> Employees --> [Employee] who wants to perform the action --> Edit --> Uncheck Strict. But this modified batch will no longer be correct in the stock. You will need to address this later.

How it should be done:

When an RMA is created and write-off is selected, a distribution is created in the background to [Debtor set in RMA config]. This is almost always a disposal debtor. So 100 units RMA for a debtor means 100 units RMA distributed to disposal.

1. If you want to increase the quantity, we recommend creating another RMA with the quantity you want to add.
2. If you increase it in the distribution, this product will be added to your stock and a salesperson or webshop will sell the product unintentionally.
3. Then you're done.
4. If you have added too much to the RMA and want to decrease the quantity.
5. If you decrease it, 2 things can happen.
6. You get an error message.
7. It is decreased, but available stock is incorrectly removed from the inventory.
8. Go in the distribution tile to the selected RMA disposal debtor.
9. Choose the order day on which the RMA was created.
10. Remove the product from the distributions.
11. The product is back in stock.
12. Now change the distribution downward.
13. Distribute the remaining products back to the disposal debtor.