How do you set a cancellation time for orders in Easyflor?

What is a cancellation time?

A cancellation time is a "waiting time" before you can print or further process an order. If you set a cancellation time of 2 hours, you must wait 2 hours before you can handle the order.

Why use a cancellation time?

• Customers get time to cancel or adjust their order
• You prevent printing and distributing too quickly
• It gives customers "thinking time"
• You avoid unnecessary errors by working too fast

Note: Time notation

Time is written in Easyflor as: HH:MM:SS

• HH = Hours (for example 02 for 2 hours)
• MM = Minutes (for example 30 for 30 minutes)
• SS = Seconds (for example 00 for 0 seconds)

Examples:

• 2 hours = 02:00:00
• 30 minutes = 00:30:00
• 1 hour and 15 minutes = 01:15:00

Option 1: Setting cancellation time at location level

What does this mean?

If you set a cancellation time at location level, it applies to ALL orders at that location.

How do you do this?

1. Go to "Organization" in the menu
2. Click on "General"
3. Click on "Location"
4. Choose the location you want to set the cancellation time for
5. Click on "Edit"
6. Fill in the desired time at "Maximum cancellation time" (for example 02:00:00 for 2 hours)
   • You may also leave this field empty - then no cancellation time applies
7. Save

Option 2: Setting cancellation time at list level

What does this mean?

If you set a cancellation time at list level, it only applies to orders from that specific list.

How do you do this?

1. Go to "Sales" in the menu
2. Click on "Virtual stock"
3. Click on "Lists"
4. Choose the list you want to set the cancellation time for
5. Click on "Edit"
6. Fill in the desired time at "Maximum cancellation time" (for example 01:30:00 for 1.5 hours)
   • You may also leave this field empty - then no cancellation time applies
7. Save

Extra important with VMPs!

Note: With VMPs (Virtual Market Place) you can also set a cancellation time, but the VMP has already made the purchase from the VMP "Owner". Be careful with this!

What happens when you have set a cancellation time?

When a cancellation time is present:

• You cannot print the product under logistics distribution
• You cannot redistribute the product under logistics distribution
• This remains so until the cancellation time has passed

Special exception: Turning off cancellation time for one employee

Why would you want this?

Sometimes one person (for example the manager) must be able to print directly, even when there is a cancellation time. Then you can turn off the cancellation time for that person.

How do you do this?

1. Go to "Organization"
2. Click on "Employees"
3. Choose the employee who should not have a cancellation time
4. Click on "Edit"
5. Go to "Settings"
6. Check: "Do not use cancellation time"
7. Save

Now this employee can always print and distribute directly, regardless of the set cancellation time!

Summary

• Location level: Cancellation time applies to all orders at that location
• List level: Cancellation time only applies to that specific list
• Empty field: No cancellation time = can print directly
• Individual employee: Can be exempted from cancellation time
• Time notation: Use HH:MM:SS (for example 02:00:00)